Terms and Conditions
Terms and Conditions
1. Scope of Application
The following General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with Modmasters.
By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by e-mail.
3. Contract Language, Storage of Contract Text
The language(s) available for the conclusion of the contract: German, English
We store the contract text and send you the order data and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery Conditions
Delivery Options
We ship the products to the delivery address specified in the order process.
We only deliver by shipping. Self-collection of goods is unfortunately not possible.
We do not deliver to parcel lockers.
5. Payment
The following payment methods are generally available in our shop.
Advance payment
If you choose the advance payment method, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Cash payment upon collection
You pay the invoice amount in cash upon collection.
Credit card
You enter your credit card details during the order process. Your card will be charged immediately after placing the order.
SEPA direct debit
By placing the order, you grant us a SEPA direct debit mandate. We will inform you at least one banking business day in advance about the date of the account debit (so-called pre-notification). A banking business day is every working day with the exception of Saturdays, nationwide public holidays, and December 24th and 31st of each year. The account will be debited before the goods are shipped.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information can be found in the order process.
PayPal may offer other payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the offering of these methods; other individually offered payment methods concern your legal relationship with PayPal. Further information can be found in your PayPal account.
Invoice
The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to the bank account specified in the invoice. We reserve the right to offer purchase on account only after a successful credit check.
6. Warranty and Guarantees
6.1 Liability for Defects
The statutory liability for defects applies.
6.2 Guarantees and Customer Service
Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.
7. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
Terms and Conditions created with the Trusted Shops Legal Text Generator
Questions about your order
How quickly will my order be processed?
Since each controller is custom-made for you, the processing time – depending on order volume and scope – is 1-6 business days. Afterwards, you will receive your shipping confirmation with a tracking number.
How long does delivery take?
Delivery is made with DHL and usually takes 1–4 business days within Germany. For international orders, delivery time may vary depending on the destination country.
What are the benefits of express production?
Express production means your order bypasses the queue, is produced within 48 hours and shipped immediately – ideal if you want to get your controller in your hands particularly quickly.
What are the rules for cancellation?
Cancellations are only possible within 24 hours of placing the order. After this, your controller is already firmly scheduled in the production process or is already being custom-processed.
Can I return my controller if I don't like it?
Please understand that custom-made controllers are excluded from returns. Each controller is manufactured specifically to your specifications and is therefore a unique item that cannot be resold. If you have any questions, please do not hesitate to contact us.
Questions about the controller
How do I map paddles, set LEDs, or calibrate the TMR & Hall Effect sticks?
All instructions for assigning the paddles, setting the LED effects, and calibrating the TMR or Hall Effect sticks can be found clearly laid out on our website:
https://modmasters.shop/pages/controller-anleitung
How long is the warranty on my controller?
Standard Sticks (Potentiometer): 90 days warranty on stick drift
Hall Effect / TMR Sticks: 5 years warranty on function & precision
Entire Controller: 12 months warranty on all modifications & functions
My controller has a problem - what should I do?
Simply contact us via the shop chat or by email at modmasters.info@gmail.com. We will take care of your request as quickly as possible.
Even with the highest processing quality, components can wear out. In such cases, we offer you a simple solution:
- Send us a picture or video of the defect.
- We will check the warranty case and create a repair order for you.
- Within the warranty, we will cover all costs.
Outside of warranty:
We will repair your controller cost-effectively (usually €25–35) including cleaning & testing – after which it will be sent directly back to you.
My controller isn't connecting – what can I do?
Console: Connect the controller via USB cable until the LED lights up, then unplug the cable and start with the PS button. If necessary, use a different cable or reset the controller.
PC: Connect via USB or pair via Bluetooth (hold PS + Share until the LED flashes). In Steam, activate "PlayStation Support" if necessary.
How does LED lighting affect battery life?
The LED lighting only slightly reduces battery life—by about 10%. A PS5 controller normally lasts 10–12 hours, but with LEDs, you still get an average of 8–10 hours of continuous gameplay.
Upon request, we can also install power batteries, which will give you even longer playing time.