Data protection
Privacy Policy
The data controller is:
Justin Stachnick
Rütgersstraße 78
21244 Buchholz
Email: Modmasters.info@gmail.com
Phone: 015205859368
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about the handling of your data.
1. Access data and hosting
You can visit our websites without providing any personal information. With each visit to a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in a correct presentation of our services, which are overriding in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in designated forms on this website will be processed on their servers. For questions about our service providers and the basis of our cooperation with them, please contact the contact options described in this privacy policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Canada
2. Data processing for contract execution and contact
2.1 Data processing for contract execution
For the purpose of contract execution (including inquiries about and processing of any existing warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases we absolutely need the data for contract execution and cannot send the order without them. Which data is collected is evident from the respective input forms.
Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete execution of the contract, your data will be restricted for further processing and deleted after the expiry of tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
2.2 Customer account
If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening a customer account and for storing your data for further future orders on our website. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
2.3 Contacting us
As part of customer communication, we collect personal data for processing your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR when you voluntarily provide it to us when contacting us (e.g., via contact form or e-mail). Mandatory fields are marked as such, because in these cases we absolutely need the data for processing your contact. Which data is collected is evident from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
3. Data processing for shipping purposes
For the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
4. Data processing for payment processing
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers, who act for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, the payment service providers collect the data required for payment processing themselves, e.g., on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this privacy policy.
4.2 Data processing for fraud prevention and optimization of our payment processes
If necessary, we may provide our service providers with additional data that they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of disputed payments, support for accounting). This serves to protect our legitimate interests in safeguarding against fraud and efficient payment management, which are overriding in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
5. Advertising by e-mail, post
5.1 E-mail newsletter with registration
If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
5.2 Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g., for sending interesting offers and information about our products by post. This serves to protect our legitimate interests in addressing our customers for advertising purposes, which are overriding in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this privacy policy.
6. Cookies and other technologies
General information
To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies).
Protection of privacy on end devices
When using our online services, we employ strictly necessary technologies to provide the expressly requested telemedia service. The storage of information in your end device or access to information already stored in your end device does not require consent in this respect.
For functions that are not strictly necessary, the storage of information in your end device or access to information already stored in your end device requires your consent. We point out that if consent is not given, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings on your end device.
Any downstream data processing through cookies and other technologies
We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of visit, device and browser information, as well as information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves to protect our legitimate interests in an optimized presentation of our services, which are overriding in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.
You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
Insofar as you have consented to the use of technologies in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.
7. Integration of the Trusted Shops Trustbadge/other widgets
If you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., quality seal, collected ratings) and to offer Trusted Shops products to buyers after an order.
The Trustbadge and the services advertised with it are an offer of Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. In the context of this data protection notice, we inform you below about the essential contractual contents according to Art. 26 Para. 2 GDPR.
In the context of the joint responsibility existing between us and Trusted Shops AG, please contact Trusted Shops preferably for data protection questions and to assert your rights, using the contact options specified in the data protection information. Regardless of this, you can always contact the controller of your choice. Your inquiry will then be forwarded to the other controller for a response, if necessary.
7.1 Data processing when integrating the Trustbadge/other widgets
The Trustbadge is provided by a US American CDN provider (Content Delivery Network). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which can be found here for the USA. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as appropriate safeguards.
When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and error analysis.
7.2 Data processing after order completion
If you have given your consent, the Trustbadge accesses order information stored on your end device (order total, order number, possibly purchased product) as well as your email address after the order is completed, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.
This serves to verify whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not give your consent for automatic recognition via the Trustbadge, you will then have the option to manually register for the use of the services or to conclude the protection within the framework of your possibly existing user agreement.
For this purpose, the Trustbadge accesses the following information stored on your end device after completion of your order: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Data is only transmitted to Trusted Shops if you actively decide to conclude buyer protection by clicking on the correspondingly labeled button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops in accordance with Art. 6 Para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, and to send you review invitations by email, if applicable.
Trusted Shops uses service providers for hosting, monitoring, and logging. The legal basis for this is Art. 6 (1) lit. f GDPR, for the purpose of ensuring smooth operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which is available here for the USA and here for Israel. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as appropriate safeguards.
8. Social Media
8.1 Social Buttons from Facebook (by Meta), Instagram (by Meta), Pinterest
Social buttons from social networks are used on our website. These are only embedded as HTML links on the page, so no connection is established with the servers of the respective provider when you access our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, activate the Like or Share button.
8.2 Our Online Presence on Instagram (by Meta), YouTube
If you have given your consent to the respective social media operator in accordance with Art. 6 (1) sentence 1 lit. a GDPR, when you visit our online presences on the social media platforms mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that are presumably in line with your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the data protection notices of the providers linked below. If you still need help with this, you can contact us.
Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing during a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers according to Art. 26 GDPR. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA serves as the basis for third-country transfers, insofar as the respective service provider is certified. A certification exists.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on these safeguards: Standard Data Protection Clauses of the European Commission.
YouTube is an offering of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.
Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has issued an adequacy decision establishing an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the Standard Data Protection Clauses of the European Commission.
9. Contact Options and Your Rights
9.1 Your Rights
As a data subject, you have the following rights:
- in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
- in accordance with Art. 16 GDPR, the right to demand the immediate rectification of inaccurate or completion of your personal data stored by us;
- in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
- for exercising the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- for the establishment, exercise or defense of legal claims;
- in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, if
- the accuracy of the data is contested by you;
- the processing is unlawful, but you oppose its erasure;
- we no longer need the data, but you require it for the establishment, exercise or defense of legal claims, or
- you have objected to the processing in accordance with Art. 21 GDPR;
- in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
- in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
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Right to object Insofar as we process personal data as explained above to protect our legitimate interests, which are overriding in a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for that purpose. |
9.2 Contact Options
For questions regarding the collection, processing or use of your personal data, for information, rectification, restriction or erasure of data, as well as revocation of granted consents or objection to a specific data use, please contact us directly using the contact details in our imprint.
Questions about your order
How quickly will my order be processed?
Since each controller is custom-made for you, the processing time – depending on order volume and scope – is 1-6 business days. Afterwards, you will receive your shipping confirmation with a tracking number.
How long does delivery take?
Delivery is made with DHL and usually takes 1–4 business days within Germany. For international orders, delivery time may vary depending on the destination country.
What are the benefits of express production?
Express production means your order bypasses the queue, is produced within 48 hours and shipped immediately – ideal if you want to get your controller in your hands particularly quickly.
What are the rules for cancellation?
Cancellations are only possible within 24 hours of placing the order. After this, your controller is already firmly scheduled in the production process or is already being custom-processed.
Can I return my controller if I don't like it?
Please understand that custom-made controllers are excluded from returns. Each controller is manufactured specifically to your specifications and is therefore a unique item that cannot be resold. If you have any questions, please do not hesitate to contact us.
Questions about the controller
How do I map paddles, set LEDs, or calibrate the TMR & Hall Effect sticks?
All instructions for assigning the paddles, setting the LED effects, and calibrating the TMR or Hall Effect sticks can be found clearly laid out on our website:
https://modmasters.shop/pages/controller-anleitung
How long is the warranty on my controller?
Standard Sticks (Potentiometer): 90 days warranty on stick drift
Hall Effect / TMR Sticks: 5 years warranty on function & precision
Entire Controller: 12 months warranty on all modifications & functions
My controller has a problem - what should I do?
Simply contact us via the shop chat or by email at modmasters.info@gmail.com. We will take care of your request as quickly as possible.
Even with the highest processing quality, components can wear out. In such cases, we offer you a simple solution:
- Send us a picture or video of the defect.
- We will check the warranty case and create a repair order for you.
- Within the warranty, we will cover all costs.
Outside of warranty:
We will repair your controller cost-effectively (usually €25–35) including cleaning & testing – after which it will be sent directly back to you.
My controller isn't connecting – what can I do?
Console: Connect the controller via USB cable until the LED lights up, then unplug the cable and start with the PS button. If necessary, use a different cable or reset the controller.
PC: Connect via USB or pair via Bluetooth (hold PS + Share until the LED flashes). In Steam, activate "PlayStation Support" if necessary.
How does LED lighting affect battery life?
The LED lighting only slightly reduces battery life—by about 10%. A PS5 controller normally lasts 10–12 hours, but with LEDs, you still get an average of 8–10 hours of continuous gameplay.
Upon request, we can also install power batteries, which will give you even longer playing time.