Product Customizer
Questions about your order
How quickly will my order be processed?
Since each controller is custom-made for you, the processing time – depending on order volume and scope – is 1-6 business days. Afterwards, you will receive your shipping confirmation with a tracking number.
How long does delivery take?
Delivery is made with DHL and usually takes 1–4 business days within Germany. For international orders, delivery time may vary depending on the destination country.
What are the benefits of express production?
Express production means your order bypasses the queue, is produced within 48 hours and shipped immediately – ideal if you want to get your controller in your hands particularly quickly.
What are the rules for cancellation?
Cancellations are only possible within 24 hours of placing the order. After this, your controller is already firmly scheduled in the production process or is already being custom-processed.
Can I return my controller if I don't like it?
Please understand that custom-made controllers are excluded from returns. Each controller is manufactured specifically to your specifications and is therefore a unique item that cannot be resold. If you have any questions, please do not hesitate to contact us.
Questions about the controller
How do I map paddles, set LEDs, or calibrate the TMR & Hall Effect sticks?
All instructions for assigning the paddles, setting the LED effects, and calibrating the TMR or Hall Effect sticks can be found clearly laid out on our website:
https://modmasters.shop/pages/controller-anleitung
How long is the warranty on my controller?
Standard Sticks (Potentiometer): 90 days warranty on stick drift
Hall Effect / TMR Sticks: 5 years warranty on function & precision
Entire Controller: 12 months warranty on all modifications & functions
My controller has a problem - what should I do?
Simply contact us via the shop chat or by email at modmasters.info@gmail.com. We will take care of your request as quickly as possible.
Even with the highest processing quality, components can wear out. In such cases, we offer you a simple solution:
- Send us a picture or video of the defect.
- We will check the warranty case and create a repair order for you.
- Within the warranty, we will cover all costs.
Outside of warranty:
We will repair your controller cost-effectively (usually €25–35) including cleaning & testing – after which it will be sent directly back to you.
My controller isn't connecting – what can I do?
Console: Connect the controller via USB cable until the LED lights up, then unplug the cable and start with the PS button. If necessary, use a different cable or reset the controller.
PC: Connect via USB or pair via Bluetooth (hold PS + Share until the LED flashes). In Steam, activate "PlayStation Support" if necessary.
How does LED lighting affect battery life?
The LED lighting only slightly reduces battery life—by about 10%. A PS5 controller normally lasts 10–12 hours, but with LEDs, you still get an average of 8–10 hours of continuous gameplay.
Upon request, we can also install power batteries, which will give you even longer playing time.