Warranty

**Warranty Conditions**

At Modmasters, we always want to offer you the best quality and security. Therefore, we provide a 1-year warranty on all PS5 controllers. This warranty takes effect from the invoice date and applies to all purchases within Germany. Should material or manufacturing defects occur during this period, you have the following options:

- Free repair of the product or
- Free exchange of the product for an equivalent item

**Covered Components and Damages:**

Our warranty covers a variety of components and potential defects to ensure your Modmasters controller always remains in perfect condition. In detail, the warranty covers the following components and damages:

- **Paddles and Microswitches:** Should the paddles break or the microswitches for activating the paddles fail, this damage is covered by the warranty.
- **LED Lighting:** The warranty also applies if the LED lighting fails, whether it's the standard Light System or the extended Light System+.
- **Battery Performance:** If the original battery wears out and its performance drops below 50%, we offer a free battery replacement.
- **Trigger System (L2/R2):** A failure of the microswitches for the trigger system is also covered by the warranty.
- **Bumper System (L1/R1):** The microswitches of the bumper system are also protected by the warranty.

**Exclusions from Warranty Claims:**

There are certain circumstances under which the warranty does not apply. These exceptions are necessary to ensure proper use of the products. The warranty does not cover damages caused by the following:

- **Abusive or improper handling:** This includes, for example, excessive pressing of buttons or improper use of the controllers.
- **Environmental influences:** Damages caused by moisture, extreme heat, overvoltage, or dust are excluded from the warranty.
- **Use of force:** Physical impacts such as blows, shocks, or dropping the controller will result in the exclusion of the warranty.
- **Self-repair attempts:** The warranty expires if the controller is opened or an attempt is made to repair it yourself.
- **Normal wear and tear:** The wear and tear of components resulting from normal use of the controller is not covered by the warranty.

**Procedure in Case of a Warranty Claim:**

If you wish to report a warranty claim, please proceed as follows:

1. **Contact:** Get in touch with our customer service and provide the following information in your email:
- Your full name
- Your order number
- A photo of the defective item
- A description of the defect, preferably supplemented by a video illustrating the error.

2. **Case Review:** Our customer service will carefully review your submission and determine whether the defect constitutes a warranty claim. This preliminary review is based on the provided photos and videos.

3. **Return Instructions:** If the defect is recognized as a warranty claim, you will receive return instructions from us. These will contain all necessary information to safely return the product to us.

4. **Packaging and Documentation:** Carefully package the defective product to prevent transport damage. Enclose a note with your order number and a brief description of the defect in the package. This information is important for quickly and correctly assigning your return.

5. **Warranty Processing:** After receiving the defective product, our warranty team will examine the damage within 7 days. In the event of a valid warranty claim, we will repair the product free of charge or replace it with an equivalent item.

**Important Notes on Warranty Processing:**

For us to provide your warranty service, it is absolutely necessary that the defective product be sent to us for inspection. Please ensure that the product is shipped in secure packaging to prevent transport damage. We recommend using the original packaging if possible.

Furthermore, we require proof of purchase to process your warranty claim. This can be in the form of a copy of your invoice or a screenshot of your bank statement, on which the order number is clearly visible. Without proof of purchase, we are unfortunately unable to process warranty claims and reserve the right to refuse warranty service.

**Legal Notice:**

Please note that your statutory rights in case of defects are in no way limited by this warranty. You can still assert your statutory warranty claims fully and free of charge. This warranty extends your existing rights and is in addition to your statutory warranty claims. In case of defects, you can contact us at any time, regardless of whether a warranty claim exists or not.