Right of Withdrawal Information

Right of Withdrawal

Introduction

As a consumer, you have a right of withdrawal in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Modmasters
Rütgersstraße 78
21244 Buchholz

Email: Modmasters.info@gmail.com

by means of a clear statement (e.g. by letter or email) of your decision to withdraw from this contract.
You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the standard delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us).
The repayment will be made immediately and no later than 14 days from the day on which your declaration of withdrawal was received by us.

For the repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed. In no case will you be charged additional fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You are obliged to return or hand over the goods to us immediately and no later than 14 days after your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking the quality, characteristics and functionality of the goods.

Exclusion or premature expiration of the right of withdrawal

There is no right of withdrawal for contracts concerning goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to personal needs.

This applies in particular to our individually configured or modified controllers, which are manufactured to customer specifications after ordering.

General Notes

  1. Please handle the goods carefully and avoid damage or contamination.

  2. Please return the goods, if possible, in their original packaging with all accessories and packaging components. If you no longer have the original packaging, please use suitable alternative packaging to avoid transport damage.

  3. Please do not send the goods back carriage unpaid.

  4. These notes are not a prerequisite for the effective exercise of the right of withdrawal, but they do help us to ensure smooth processing.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:

Modmasters
Rütgersstraße 78
21244 Buchholz
Germany

Email: modmasters.info@gmail.com

 

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for communication on paper)

Date

(*) Delete as appropriate


Questions about your order

How quickly will my order be processed?

Since each controller is custom-made for you, the processing time – depending on order volume and scope – is 1-6 business days. Afterwards, you will receive your shipping confirmation with a tracking number.

How long does delivery take?

Delivery is made with DHL and usually takes 1–4 business days within Germany. For international orders, delivery time may vary depending on the destination country.

What are the benefits of express production?

Express production means your order bypasses the queue, is produced within 48 hours and shipped immediately – ideal if you want to get your controller in your hands particularly quickly.

What are the rules for cancellation?

Cancellations are only possible within 24 hours of placing the order. After this, your controller is already firmly scheduled in the production process or is already being custom-processed.

Can I return my controller if I don't like it?

Please understand that custom-made controllers are excluded from returns. Each controller is manufactured specifically to your specifications and is therefore a unique item that cannot be resold. If you have any questions, please do not hesitate to contact us.

Questions about the controller

How do I map paddles, set LEDs, or calibrate the TMR & Hall Effect sticks?

All instructions for assigning the paddles, setting the LED effects, and calibrating the TMR or Hall Effect sticks can be found clearly laid out on our website:

https://modmasters.shop/pages/controller-anleitung

How long is the warranty on my controller?

Standard Sticks (Potentiometer): 90 days warranty on stick drift

Hall Effect / TMR Sticks: 5 years warranty on function & precision

Entire Controller: 12 months warranty on all modifications & functions

My controller has a problem - what should I do?

Simply contact us via the shop chat or by email at modmasters.info@gmail.com. We will take care of your request as quickly as possible.

Even with the highest processing quality, components can wear out. In such cases, we offer you a simple solution:

  1. Send us a picture or video of the defect.
  2. We will check the warranty case and create a repair order for you.
  3. Within the warranty, we will cover all costs.

Outside of warranty:
We will repair your controller cost-effectively (usually €25–35) including cleaning & testing – after which it will be sent directly back to you.

My controller isn't connecting – what can I do?

Console: Connect the controller via USB cable until the LED lights up, then unplug the cable and start with the PS button. If necessary, use a different cable or reset the controller.


PC: Connect via USB or pair via Bluetooth (hold PS + Share until the LED flashes). In Steam, activate "PlayStation Support" if necessary.

How does LED lighting affect battery life?

The LED lighting only slightly reduces battery life—by about 10%. A PS5 controller normally lasts 10–12 hours, but with LEDs, you still get an average of 8–10 hours of continuous gameplay.

Upon request, we can also install power batteries, which will give you even longer playing time.